Customer Care

Top Frequently Asked Questions

Who do I talk to if I have an issue with my resort visit?

Please call our Sun RV Resorts Reservation Center at (888) 734-5317, and you will be directed to the proper person to handle any concerns you may have. You may also fill out the form on the next tab and send us a message.

How can I change my reservations?

Please call our Sun RV Resorts Reservation Center at (888) 734-5317.

Whats your Cancellation Policy?

Our cancellation policy is located on individual booking pages in the top right corner under information.

When will someone call me about my reservations?

You should receive a call within 48 hours of a reservation request.

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*No Cancellation Fee policy is only valid on reservations at a Sun RV resort placed through March 31, 2021 for stays completed by May 27, 2021. Guests wishing to cancel without fees must call the resort at least 2 days prior to their scheduled arrival date to confirm their cancellation. Guests who fail to show for their scheduled stay without confirming their cancellation with the resort, will be charged in accordance with the resort’s cancellation policy. Policy is not valid on reservations with stays of over 28 days, with the exception of participating Florida properties, which vary by resort. Policy expires March 31, 2021.